Frequently Asked Questions
Hot tubs FAQs
How is the hot tub filled?
The customer is responsible for the filling & emptying of the hot tub, all you need is a hose pipe.
What is the temperature of the hot tub?
How long does it take for the inflatable hot tub to be setup?
How long do the hot tubs take to heat up?
Are your hot tubs safe for children?
For children over the age of 4, a slightly lower temperature of 35⁰C is recommended
All children must be supervised at all times to avoid any accidents. Always ensure children drink plenty of water whilst using a hot tub to avoid risk of dehydration
Ensure children are not in the hot tub for longer than 15 minutes at a time
For children who are unable to swim we recommend supervision at all times and additional swimming aids such as arm bands or a swimming float
Children who are allergic to chlorine or have other skin conditions are advised not to use the hot tub
Can I turn the hot tub off at night?
What do you need from us to setup the hot tubs?
A level surface (no gradient or slope) of just over 2.5 x 2.5 meters (3 x 3 meters with a gazebo or 3 x 6 meters with our Cinetubs Experience package), a power socket within 10 metres and an accessible tap within 15 metres.
For our Hollywood Airjet hot tub, you will need two power sockets.
When will you deliver the hot tub?
How long does the hot tub stay hot for?
Do the hot tubs have lids?
How do I book a hot tub?
How long can I book for?
Can the hot tubs fit through a narrow passage?
What do you do with the water afterwards?
I have changed my mind, am I able to cancel?
For bookings cancelled less than 7 days before the start of the hire period, we will retain Your deposit in full and charge a further cancellation fee of 50% of the total Price
For bookings cancelled on the day that the hire period begins, we will retain your deposit and the balance of the full price will also be payable.
Is there a security deposit?
Should any Equipment become damaged during any hire period, the repair and if necessary, replacement costs will be deducted from the customer’s security deposit. If the repair and potential replacement costs exceed the deposit balance, then the customer will be wholly responsible for payment of the remaining balance.
Is there anything I need to do to maintain the hot tub?
How do I pay?
You can make a booking online via the Cinetubs website or by contacting Cinetubs directly. A £75 refundable security deposit is required as well as full payment for the hire at the time of booking. The deposit will be returned to after the Hire period.
Do you offer gazebos?
Who is liable for any damages?
Are your hot tubs cleaned?
What do you need from me?
Wifi signal within range
A floor space of at least 2.8m is required to obtain good projection.